Support

Frequently Asked Questions

Everything you need to know about prints, framing, and delivery.

Orders & Shipping

How long does shipping take?

Most orders are printed, framed, and shipped within 5–7 business days. Once shipped, delivery takes 3–5 business days within the United States. Total delivery time is typically 10–14 business days. You will receive a tracking number as soon as your order ships.

Do you offer free shipping?

Yes — free shipping on every order, no minimum required.

Do you ship internationally?

We currently ship within the United States. International shipping is something we are actively working on — sign up for our newsletter to be notified when it becomes available.

Can I change or cancel my order after placing it?

Orders can be modified or cancelled within 12 hours of being placed. After that, production has likely begun and we are unable to make changes. Please email us as soon as possible at hello@mareastudios.art if you need to make a change.

How will my order be packaged?

Prints are rolled and shipped in heavy-duty tubes to prevent any creasing or damage. Framed prints are wrapped in protective foam and shipped in reinforced flat boxes. Every order is inspected before it leaves our facility.

Prints & Quality

What paper do you print on?

All prints are produced on heavyweight cotton rag paper — the same material used in museums and fine art institutions. It has a natural texture and warmth that standard paper cannot replicate, and it is acid-free to prevent yellowing over time.

Will the colors match what I see on screen?

We use archival pigment inks calibrated to produce accurate, vibrant color reproduction. Screens vary in how they display color, but our prints are consistently richer and more vivid than what most monitors show. We are confident you will be pleasantly surprised.

How long will the print last?

Our archival pigment inks are rated to resist fading for over 100 years under normal indoor conditions. Avoid direct sunlight exposure and high humidity to preserve the print as long as possible.

Do the prints have a white border?

No. All prints are edge-to-edge with no white border — the image fills the entire paper for a clean, gallery-ready finish. If you select the Matted framed option, a white mat border will be added inside the frame around the print.

What sizes are available?

We offer five size categories across both portrait and landscape orientations: Mini (8×10), Small (12×16), Medium (16×20), Large (18×24), and Exhibition (24×32). Not all sizes are available for every print — check the product page for available options.

Framing

What frame colors are available?

We offer four frame colors: Black, White, Espresso, and Oak. All frames are hand-assembled with a clean, minimal profile that complements the artwork without overpowering it.

What is the difference between Full Bleed and Matted?

Full Bleed — the print fills the entire frame edge to edge, with no border. The artwork is the full focus, giving a bold, modern look.

Matted — the print is set within a white mat border inside the frame, creating a classic gallery presentation with breathing room around the image.

Do the frames arrive ready to hang?

Yes. Every framed print arrives with hanging hardware already attached. You just need a nail or hook on the wall.

Can I order a print without a frame?

Yes — select the Print option on any product page to receive the print unframed, rolled in a protective tube. This is a great option if you already have a frame or prefer to choose your own.

Returns & Guarantee

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your order for any reason, contact us at hello@mareastudios.art and we will make it right — whether that is a replacement, store credit, or a full refund.

What if my order arrives damaged?

If your order arrives damaged, please photograph the packaging and the print and email us within 7 days of delivery. We will send a replacement at no cost to you.

Do you offer exchanges?

Yes. If you ordered the wrong size or would like a different print, contact us and we will do our best to accommodate. Exchanges are handled on a case-by-case basis depending on production status.

Discounts & Offers

How does Buy 2, Get 1 Free work?

Add any 3 prints to your cart and the discount is applied automatically at checkout — no code needed. The lowest-priced item will be free. The offer applies to prints of any size or style and can be combined with other eligible promotions.

Do you have a newsletter discount?

Yes — subscribers receive early access to new collections and exclusive offers. Sign up at the bottom of any page on the site.

Still have a question?

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