Refund policy
RETURN & REFUND POLICY
Last updated: May 2026
Our Commitment
At Marea Studio, every piece is printed and framed to order with care. Because each item is made specifically for you, we ask that you review this policy before purchasing.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, we will make it right — no questions asked. Please contact us within 7 days of delivery at hello@mareastudio.com with:
- Your order number
- A clear photo of the damage or defect
- A brief description of the issue
We will send a replacement at no cost to you, or issue a full refund — whichever you prefer.
Change of Mind Returns
Because all prints and framed pieces are made to order, we are unable to accept returns or exchanges for change of mind. We encourage you to review product dimensions carefully before purchasing. If you have any questions about sizing or how a piece might look in your space, reach out before you buy — we're happy to help.
Order Cancellations
Orders can be cancelled within 24 hours of purchase for a full refund. After that window, production has typically begun and we are unable to cancel.
To request a cancellation, email hello@mareastudio.com as soon as possible with your order number in the subject line.
Refund Processing
Approved refunds are processed within 5–7 business days and returned to your original payment method. Depending on your bank, it may take an additional few days to appear on your statement.
Lost or Delayed Shipments
If your order hasn't arrived within the estimated delivery window, please reach out and we'll investigate with the carrier. If a package is confirmed lost in transit, we'll send a replacement or issue a full refund.
Contact Us
Questions about an order? We're here.
We typically respond within 1–2 business days.